FAQ

How long does it take for my order to be dispatched/delivered?

    As some of the items are Make to Order, please allow 13-20 day delivery within Australia, New Zealand, USA, Asia, Canada and England. You will receive your tracking number to monitor delivery progress - via Email upon request.

    We ship Worldwide so please allow different delivery time depending countries.

    We charge $4.99 - $11.57 US for postage no matter where in you live. And postage is free for orders over $100!  

    Internet Security

      PubZeon is proud to be hosted on the Shopify platform which highly values eCommerce Security. All of your personal information including payment details will be encrypted & protected. We will not, in any circumstance giving away your information to any third parties without your consents.

      The price changed at Checkout - why?

        We transact in US dollars. We use a currency converter to convert our trading currency price into your home currency. We convert to all major currencies so its easy to understand our pricing. When you purchase however, you are charged exactly in US dollars.

        Return Policy

          If the product you receive is not as described or low quality, you may request to return it within 30 days and receive a full refund or get a partial refund and keep the item. The return shipping fee will be paid by you. If you do not receive your purchase within 60 days, you can ask for a full refund before order completion.

          The following situations are not included:
          1. An item you claim is not as described, but the we can prove that it is.
          2. Items are as described, but you no longer want them. Please consider before making purchases  

          What do I do if I have forgotten my password?

          Go to the My Account page and click on the "Forgot your password?" link.  An email will be sent to your email address with a link to enter a new password. If you wish, you can then change the new password to one you prefer.